On Sunday 19/1/20 my wife brought our 20 months-old baby daughter and 13 year-old teenage son to this RSI AISYIYAH MALANG, to see a doctor as both have had temperature (fever for the last three days). My wife called the clinic early morning for an apointment and was advised to come for an 8 am appt with doctor. They got there before 8 am, only to be told that the doctor did not came due to attending a seminar (WTF??). She was then advised to meet see the next available doctor who's available between 10 am and 12 pm. So she came back home after registered our children's name at the front register. They came back to the hospital a bit before 10 am and the doctor (Dr. Astrid Kristina Kadani, Sp.A, M.Biomed) arrives at the premise around 11 am. Both of our children had queuing numbers 24 and 25. After had waited for more than 2 hours, my wife knocked on the doctor's puzzling about how much longer did they had to wait to be attended. Both our children were shaking and shimmering in pain. The Doctor arrogantly responded "you'll be called, just wait outside". While looking at both of our children shimmering due to fever, my wife asked the doctor again politely "we've waited for 2 hours, we came this morning but sent home because the previous doctor didn't come, and now I arrived here before you did , and I have witness lots of people who came after me had been attended earlier. I just wanted to know how much longer?" Again, the doctor arrogantly told my wife that our children's name is not on the list!!! My wife insisted she has put our children's name down at register, and they should have been attended a while ago by now. The doctor rudely responded that it's not her responsibility if our children's name were not in the list. My wife desperately left the doctor's room, feeling humuliated and disrespected, and walked down to front register to find out our children' name were put way back almost to the last list. My wife decided to walk away from this so-call hospital (but seems like HELL to her) going home. The clinic is so un-organised and the doctor is very rude and disrespectul to patient. I purosefully put the doctor's name down in this review to remind public of her unacceptable behaviour towards patients. Read Less